The terms of your stay, in plain English.

• 25% of the total is due at the time of booking to confirm your reservation.
• 75% balance is due 15 days before check-in.

• Cancelled 16 or more days before check-in: the 25% deposit is refunded, minus a 10% administration fee.
• If cancelled more than 15 days before check-in, the remaining 75% has not yet been charged.
• Reservations cancelled 15 days or less before check-in are non-refundable.
• No-shows receive no refund.

Applies to bookings inside 20 December – 5 January and Holy Week.

• The 25% deposit is non-refundable.
• The remaining 75% is charged 30 days before check-in (not 15 like standard).
• Cancellations 29–15 days before check-in: 40% of the total refunded.
• Cancellations 14 days or less before check-in: no refund.
• No-shows receive no refund.

All discounted rates are non-refundable. If you book a promotional or seasonal rate, the cancellation policy above does not apply — the full amount is non-refundable on cancellation.

The villa is reserved specifically for you. The booking is your financial responsibility.

• We cannot be held responsible for late arrivals (including flight delays) or earlier-than-planned arrivals.
• We are not responsible for changes of plan or weather on the day. If your plans change because of circumstances outside our control, you remain responsible for the booking.

• Check-in: after 2pm. Late check-in after 9pm incurs a $50 charge.
• Check-out: by 11am. Departing after 12pm incurs a $100 charge.

• You can reorganise your booking up to 15 days before arrival when there's a demonstrable justification. Email reception.desk@treehouselodge.com to request the voucher.
• The voucher is worth the amount you've already paid into the booking (deposit, or full amount if already paid in full).
• Vouchers are valid for 12 months from the date of your original booking. Personal, non-transferable, not redeemable for cash.
• You can use the voucher against any of our houses — not just the one you originally booked. Final house is subject to availability, season, and rate.
• Higher rate? You pay the difference. Lower rate? We make up the value with yoga classes or a relaxing massage (no cash refund).
• Once the voucher is redeemed for a new booking, the standard policies above apply to that booking. Unused vouchers expire after 12 months.